Emergency Communications Specialist

Emergency Communications Specialist

Airport Fire Department - Station 1, 6920 34th Avenue So., Minneapolis
Job Type
Regular Status
Public Safety
Job Number
Job Closing
The Metropolitan Airports Commission (MAC) is hiring for Emergency Communications Specialists in our 24/7 Emergency Communications Center (ECC) located on the Minneapolis/St. Paul International Airport campus.  In this role you will coordinate the day-to-day operations of the MSP Emergency Communications Center, a primary 911 Public Safety Answering Point.  You will interact regularly with police, fire, emergency medical services (EMS), Transportation Security Administration (TSA), and other state and federal agencies. Using your multi-tasking skills and calm demeanor, you will determine priorities according to changing conditions and make critical decisions to ensure the safety of the tenants, passengers, police officers, firefighters, and other users of the Minneapolis/St. Paul International Airport community.  
The Ideal Candidate has: a passion for helping people, hands on experience with public safety technologies, the ability to adapt to new technology, customer service experience, the ability to work both independently and as part of a team, and strong verbal and written communication skills.

Hourly Rates  (2023-2025 Rates are subject to Commission Approval) 2022     $31.45 - $41.35/hr2023     $35.34 - $44.25/hr
2024     $36.76 - $46.02/hr
2025     $38.04 - $47.63/hr

Work Shifts
12-hour shifts - with every other weekend off
Hours are typically 6 a.m. - 6 p.m., 6 p.m. - 6 a.m., or 2 p.m.- 2 a.m.

Candidate Selection Process:

Online Assessments –For those candidates moving on in the process there will be the potential for two different screening processes.  Everyone will be notified as soon as possible by email if they will be participating in these tests.
  1. CritiCall Testing:  CritiCall is an online dispatch testing program that evaluates your ability in different dispatch related areas such as decision making, multi-tasking, data entry, spelling, sentence clarity, listening skills, etc.

  2. Select Advantage:  This is an online multiple-choice test.

Interviews – Candidates who receive a passing score on the online assessments will advance in the process and may receive an invitation to interview.

Eligibility List – Eligible candidates will be placed on a hiring list.  We anticipate 4 openings within the next 12 months.

Applications received for this posting will be evaluated on several factors including, but not limited to, education, work experience, and completeness and thoroughness of responses to the application and supplemental questions. Incomplete or general responses could negatively impact the final outcome of an application.
Candidates who are offered conditional employment will be required to pass an extensive background investigation including criminal history.

To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.

Questions regarding this posting can be directed to Robin Layer at Robin.Layer@mspmac.org or 612-713-8725.

You can also email Airport911Recruiting@mspmac.org to connect with one of our ECC staff for additional information about the position, department, or organization.

Applications for this position must be completed and submitted by 9:00 a.m. on Monday, March 27, 2023.
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.  The MAC strives to ensure opportunity and encourages women, minorities, veterans, and individuals with disabilities to apply for positions.