Management & Operations Division

The Integrated Operations Department oversees the successful development and execution of a comprehensive integrated airport operations strategy. This includes ensuring optimized and integrated processes, descriptive and predictive operation analyses and planning services, overseeing Airside Operations, execution of a comprehensive training program that focuses on Federal Aviation Regulation (FAR) Part 139 compliance, drivers training, operational integration of SMS safety tactics and maintaining employee technical skills. This department is new to the MAC and is developing a business intelligence-focused data management program, providing key performance metrics, analytics and dash-boarding. 

The MSP Maintenance Service & Asset Management Department is responsible for leading the MSP Airport Field Maintenance and Trades teams and asset management program. The department ensures safe and optimized grounds maintenance and snow removal operations in compliance with federal regulations through a focus on proactive and sustainable staffing and resource planning. The department oversees effective delivery of plumbing, electrical, carpentry, painting, labor and equipment operator services to the organization and stakeholders. The department ensures alignment of systems and processes between the Field Maintenance and Trades teams, as well as the Integrated Operations Department and Airside Operations, where relevant in the execution of FAR Part 139 compliance efforts.

The department is led by Scott Skramstad and is responsible for leading the operation of all MSP airport facilities including Terminal 1, Terminal 2, Energy Management Center, Federal Inspection Services, General Office Building, as well as all Landside assets and services. The department also oversees the Customer Experience Program which requires the continuous development of related strategies to ensure a seamless experience of excellent service to the traveling public through the creative integration of related tactics in the delivery of facility and landside operations.  

Phil Burke, assistant director of Customer Experience, is responsible for the development, implementation and improvement of customer experience programs at MSP. Phil is the primary liaison for customer experience initiatives with airlines, tenants, government agencies and the Airport Foundation MSP. He also serves as the operational liaison to the MSP Customer Service Action Council, facilitating the integration of customer experience initiatives into the operation of the airport.

The MAC's Landside Operations Department, led by Assistant Director, MSP Operations—Landside Jeff Nawrocki, oversees MSP International Airport’s parking enterprise and regulates ground transportation – including taxis, buses, shuttles, app-based ride providers and limousine services. The department also operates MSP's roadway system, the airport's lost and found services, and serves as a liaison with Metro Transit regarding light rail service at the airport.

Terminal 2 Facilities is led by Dan Foster, assistant director MSP Operations—Airline Operations and Terminal 2 Facilities, who oversees operations and maintenance activities at Terminal 2 and other common-use facilities at MSP International Airport. The department also serves as liaison to Customs and Border Protection and other federal agencies that oversee the flow of international traffic and cargo.

The MAC Reliever Airports Department manages the operation, maintenance and leasing of the MAC’s six general aviation airports: Airlake, Anoka County-Blaine, Crystal, Flying Cloud, Lake Elmo and St. Paul Downtown. These airports are designated as “reliever airports” because they reduce air traffic congestion at MSP while providing a vital outlet for flight training, military operations, and corporate and recreational flying. Joe Harris is the director of the Reliever Airports Department.