b'Improvingthe PassengerExperienceIn 2019, the MAC worked closely with its partners, including the Airport Foundation MSP, the airlines, and the TSA - which is responsible for screening passengers - to ease congestion and wait times in Minneapolis-St. Paul International Airports (MSP) Terminal 1 ticketing lobby.As a result, additional employees and volunteers were deployed in the ticketing lobby of Terminal 1 to help direct travelers. Additional airline counters and check-in kiosks, along with earlier opening times for security lanes, resulted from this collaboration. The MAC also began discussions with the TSA and the InterContinental Hotel MSP Airport management to increase utilization of the hotels security screening lane.MSP Airport has one of the most well-regarded food and retail programs of any airport in the nation. Without our innovative concession partners, who envision, construct and manage these venues, the MAC could not have opened 23 service, retail, and food and beverage conceptsincluding six local concepts - in 2019 at MSP. Those same companies participate in MSPs MSPjobs committee, whose members are dedicated to ensuring MSP Airport has the best and most prepared workforce possible. A milestone for the program occurred in February 2019 when a dozen MSP employees graduated from the first MSP Airport Workforce English class, put on in partnership with the Hubbs Center, a Saint Paul Schools program for adult learning. 4'