New public seating and improvements to self-service business centers enhanced both comfort and utility for travelers awaiting flights. CLEAR began providing services at MSP in 2017. Participants in the membership-based program can use fingerprint or iris scanners to verify their identity in dedicated security lines rather than wait in traditional security lines. Delta and American airlines both began testing new automated bag drop services, enabling travelers to tag their bags and take them to an automated bag drop area instead of waiting in line for a ticket agent. Technology upgrades such as 1,000 new antennae to increase mobile phone coverage, as well as enhancements to the free public Wi-Fi system that expanded capacity by 33 percent, helped ensure even Super Bowl-sized crowds could stay connected at the airport. The MAC installed large electronic signs informing travelers of wait times at Terminal 1’s primary security checkpoints, helping travelers identify and choose the quickest alternative. In addition, the MAC installed four automated security lanes at Terminal 1’s south security checkpoint to speed the screening process. Other efforts: An updated MSP website went public in July. The new site – available on both mobile and desktop devices – includes on the home page: Security wait times Parking availability Live chat with MSP information agents. mspairport.com 6 7