Infrastructure and Operations

The Infrastructure and Operations Department manages computer servers, data storage, data centers, networks, telecom rooms, fiber optic cabling, telephones and radios across all MAC facilities. 

IT Operations is responsible for managing all end-user support functions including hardware, software and the service desk, which acts as a first point of contact for MAC staff. The unit assists in how the division approaches consistent service delivery, deployment and support, and helps to ensure consistency, reliability and quality of service. Bill Boyd leads this department.