Assistant Director-Customer Experience, Phil Burke, is responsible for the development, implementation and improvement of customer experience programs at MSP. Phil is the primary liaison for customer experience initiatives with airlines, tenants, government agencies and the Airport Foundation MSP. He also serves as the operational liaison to the MSP Customer Service Action Council, facilitating the integration of customer experience initiatives into the operation of the airport.
Assistant Director--MSP Operations Sara Freese oversees both the Airside Operations and Field Maintenance departments. The Airside Operations Department coordinates with MSP International Airport tenants and the Federal Aviation Administration (FAA) to ensure the airfield at MSP is operated safely and efficiently. This is accomplished through constant monitoring and oversight of airfield infrastructure and activities. The Airside Operations Department also works closely with the FAA to ensure that MAC is in compliance with rules and regulations that pertain to MSP's operating certificate. The department provides input into the planning process for new airfield infrastructure and associated operational procedures. Airside Operations is responsible for managing wildlife control, airfield driver training and testing, snow and ice control coordination, and safety during construction. Airside Operations works closely with federal air traffic controllers at MSP, airline operations officials, and the MAC Field Maintenance, Trades, Police and Fire departments to coordinate daily airfield activities.
Field Maintenance maintains aircraft movement area surfaces, aircraft parking areas (exclusive of tenant leased areas), roadways, turf areas, landscaping, and parking facilities. Field Maintenance is world-renowned for snow removal but has year-round responsibilities including pavement maintenance, repair of perimeter security fencing and airfield access gates, and maintenance of traffic control signage. The department services, repairs and maintains the MAC's vehicle fleet.
The MAC's Landside Operations Department, led by Assistant Director MSP Operations—Landside Jeff Nawrocki, oversees MSP International Airport’s parking enterprise and regulates ground transportation – including taxis, buses, shuttles, app-based ride providers and limousine services. The department also operates MSP's roadway system, the airport's lost and found services, and serves as a liaison with Metro Transit regarding light rail service at the airport.
The Facilities Management department, led by Scott Skramstad, Assistant Director MSP Operations--Facilities, who is responsible for the operation, maintenance, and cleaning of the terminal facilities and all of the MAC campus buildings. Facilities Management oversees the Energy Management Center, as well as Trades operations, addressing the airport's electrical, painting plumbing and carpentry needs.
Terminal 2 Facilities is led by Dan Foster, assistant director MSP Operations—Airline Operations and Terminal 2 Facilities, who oversees operations and maintenance activities at Terminal 2 and other common-use facilities at MSP International Airport. The department also serves as liaison to Customs and Border Protection and other federal agencies that oversee the flow of international traffic and cargo.